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Continue ShoppingCancellation & Refund Policy
SOHAM ENGINEERING believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
SOHAM ENGINEERING does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the SOHAM ENGINEERING, it’ll take 3-5 days for the refund to be processed to the end customer.
1. Introduction
At VEDIC Kapoordani, your satisfaction is our priority. We are committed to providing you with high-quality, reliable products. Please review our policy to understand how we handle cancellations and returns.
2. Cancellation Policy
How to Cancel: You can cancel your order at any time before it has been shipped. To cancel, please log in to your account and select the “Cancel Order” option, or contact our customer support team immediately at support@vedicofficial.com with your Order ID.
Post-Shipment: Once an order has been dispatched from our warehouse, it cannot be cancelled. In this case, it will be treated as a return.
Cancellation by Us: We reserve the right to cancel any order due to unforeseen circumstances, such as:
The product being out of stock.
Inaccurate pricing or product information.
An unserviceable shipping pincode.
Suspicion of fraudulent activity. You will be notified, and a full refund will be issued to your original payment method.
3. Refund & Returns Policy
We have a 7-Day Return Policy for eligible items, starting from the date of delivery.
We accept returns ONLY under the following conditions:
You received a damaged or defective product (e.g., electric diffuser is not working).
You received a wrong product (e.g., a different design or collection than what you ordered).
The product has missing parts or accessories.
Conditions for a Valid Return:
The item must be unused, unaltered, and in its original condition.
The item must be in its original packaging, with all tags, manuals, and accessories intact.
The return request must be initiated within 7 days of delivery.
Non-Returnable Items:
For hygiene and safety reasons, we DO NOT accept returns for consumable products, including our VEDIC Freshh Aroma Blends (Purest Chandan, Kesar Kasturi, etc.) once the seal is broken.
Products that have been used, altered, or installed.
Products damaged due to misuse by the customer.
Items on “Final Sale” or “Clearance.”
4. How to Initiate a Return (Step-by-Step)
Contact Us: Please contact our customer support team at support@vedicofficial.com within 7 days of receiving your order.
Provide Details: In your email, you MUST include:
Your Order ID.
A clear description of the issue (e.g., “Defective,” “Wrong Item”).
Clear photos and/or a short video of the damaged, defective, or wrong item, including the original packaging and shipping label.
Review & Approval: Our team will review your request within 48 business hours.
Return Shipment: If your return is approved, we will provide instructions for the return. We will arrange a reverse pickup from your address. Please ensure the product is packed securely in its original packaging.
5. How to Initiate a Return
Contact Us: Please do not send the item back without contacting us first. Email our support team at suppport@vedicofficial.com within the 7-day window.
Provide Details: In your email, you MUST include:
Your Order Number.
A clear description of the issue.
Clear photos and/or a video of the damaged or wrong product.
Approval: Our team will review your request. If approved, we will provide you with instructions for the return, which may include arranging a reverse pickup.
6. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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Shipping charges are non-refundable.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process above.